Monday, February 21, 2011

Denied

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Last week I was going over papers for the house.  I was looking for our home owner's warranty.  I knew it was coming up for renewal and I needed the number so I could call them.  I actually started by going online, because I hate making phone calls.  I found I was able to check on the current status of my account simply by putting my phone number in.  Sweet.  That makes it nice and easy.  Click submit and I get this message:  We are pleased to have been of service to you. Unfortunately, due to high losses or other circumstances, your Plan is not eligible for renewal.  Excuse me?  What in the world?  Really.  So I emailed them.  I hate phone calls.  I get a very quick response...

Thank you for your inquiry.

We do appreciate your interest in our coverage. Our Plan states it may be renewed at our discretion, and at this time, your Plan will not be available for renewal.

If you have further questions, our Applications Department is available at 1-800-445-6999.

This is the part where I mention the name of the company:  OLD REPUBLIC.   That's OLD REPUBLIC in case you missed it.  I was fuming mad at this point. And I had questions all right!  Questions like what the heck!?  Seriously?  Is this how you conduct your business?

I got on the phone with a rep for applications.  She didn't tell me anything the email and website message didn't.  Oh wait she did say they make the decision of whether or not a contract is renewed.  I said, "Shouldn't that be my decision!?"  And I did actually say, "Seriously...this is how you conduct your business?"  Which is OLD REPUBLIC by the way.  I do have friends who are Realtors.  And I made it very clear I would tell them not to conduct business with them:  OLD REPUBLIC.  

Needless to say, I quickly got on board with another company.  American Home Shield.  They have a much better policy.   And seem to cover a lot more.  Time will tell though.  What would you have done?

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12 comments:

Emmy said...

I would have been freaking out too. Sorry all that happened.

Cherie said...

That is so weird I don't know what I would have done. But I do know it would have stressed me out!

Semi-Slacker Mom said...

I saw your FB status about this company.

Nicole said...

Is this like home owner's insurance??

MiMi said...

So is this like the property value went down because of the stupid economy and home market and so they won't renew?

Amy said...

Wow, I would be irate! I cannot believe that. Good for you for changing companies.

Linda Medrano said...

It would have driven me crazy to find out "why?" I mean, come on now.

Christina Lee said...

Well then sing it, girl! I would have said the same thing on that phone call (and have)!!

Yankee Girl said...

I would have totally lost my cool and pitched a fit. Then I would have yelled and screamed until they hung up on me.

I hope your blog shows up whenever someone googles that company!

blueviolet said...

What the heck is that all about? Who do they think they are?

mormonhermitmom said...

Thank heaven for a capitalist society where if you don't like who you do business with, you can go to the competition!

Joy@TPMG said...

I have never heard of that! Luckily you found what sounds like a much better company. Did they explain why they were not even considering it? At least they could have given you an explanation instead of some song and dance.