Denied

Last week I was going over papers for the house.  I was looking for our home owner's warranty.  I knew it was coming up for renewal and I needed the number so I could call them.  I actually started by going online, because I hate making phone calls.  I found I was able to check on the current status of my account simply by putting my phone number in.  Sweet.  That makes it nice and easy.  Click submit and I get this message:  We are pleased to have been of service to you. Unfortunately, due to high losses or other circumstances, your Plan is not eligible for renewal.  Excuse me?  What in the world?  Really.  So I emailed them.  I hate phone calls.  I get a very quick response...

Thank you for your inquiry.

We do appreciate your interest in our coverage. Our Plan states it may be renewed at our discretion, and at this time, your Plan will not be available for renewal.

If you have further questions, our Applications Department is available at 1-800-445-6999.

This is the part where I mention the name of the company:  OLD REPUBLIC.   That's OLD REPUBLIC in case you missed it.  I was fuming mad at this point. And I had questions all right!  Questions like what the heck!?  Seriously?  Is this how you conduct your business?

I got on the phone with a rep for applications.  She didn't tell me anything the email and website message didn't.  Oh wait she did say they make the decision of whether or not a contract is renewed.  I said, "Shouldn't that be my decision!?"  And I did actually say, "Seriously...this is how you conduct your business?"  Which is OLD REPUBLIC by the way.  I do have friends who are Realtors.  And I made it very clear I would tell them not to conduct business with them:  OLD REPUBLIC.  

Needless to say, I quickly got on board with another company.  American Home Shield.  They have a much better policy.   And seem to cover a lot more.  Time will tell though.  What would you have done?